On receipt of the booking form, a confirmation invoice will be forwarded to you,
accommodation and all other arrangements for your holiday are confirmed. Than a
contract between you and Ladakh Journeys is established. A contract exists between
us when a confirmation invoice is issued. If a particular hotel or similar is not
available we will offer a suitable alternative. If the alternative offered by us
is not of an acceptable standard, we will return the deposit and no booking will
arise. And contract automatically gets wiped off.
Payment for the holiday is due 02 weeks prior to your arrival in Ladakh. If the
payment is not received by the due date we may treat the booking as cancelled. We
will retain your deposit. If you have booked your holiday within 03 weeks of the
date of departure, the total cost of the holiday will be payable at the time of
booking. hotels require a full payment to confirm accommodation. In such cases we
will notify you and ask for a deposit payment for those hotels.
Changes or cancellation of your holiday:
In very rare cases we might need to change your holiday
programme due to unforeseen conditions, Occasionally, we may have to make changes
and we reserve the right to do so at any time. Most of these changes will be minor
and we will advise you them at the earliest possible date. We also reserve the right
in any circumstances to cancel your holiday arrangements. If it is necessary to
cancel your travel arrangements, we will pay to you compensation. If we make a major
change to your holiday, we will inform you as soon as possible if there is time
before your arrival in Jammu & Kashmir. You will have the choice of either accepting
the change of arrangements, accepting an offer of alternative travel arrangements
of comparable standard from us if available (we will refund any price difference
if the alternative is of a lower value), or canceling your booked holiday and receiving
a full refund.
IF YOU CANCEL YOUR HOLIDAY:
Amount of cancellation charge:
- More than 14 days Deposit only.
- More than 10 days 25% of holiday cost.
- More than 07 days 30% of holiday cost.
- Less than 02 days 100% of holiday cost
The compensation that we offer does not exclude you
from claiming more if you are entitled to do so. Force Majeure: This means that
we will not pay you compensation if we have to cancel or change your travel arrangements
in any way because of unusual or unforeseeable circumstances beyond our control.
These can include, for example, war, riot, industrial dispute, terrorist activity
and its consequences, natural disaster, fire, adverse weather conditions. If you
wish to amend a booked holiday, an amendment fee of Rs.750.00 will apply for each
amendment. Any additional costs incurred for amendment of arrangements will also
Our Price Policy: Each Tour will be priced on Standard/Deluxe/Premium
accommodation throughout the itinerary including transfers, guides where stated.
Ladakh Journeys will build bespoke itineraries on an individual basis and include
as little or as much as you require. The cost does not just include the basics,
you will receive the benefit of top quality and the help and advice of our specialists.
We are also a licensed and registered tour operator. We work hard to ensure we offer
the best rates available for our service and advice. However, should you receive
a lower quote which is for the exact same holiday itinerary please do contact us
to initiate our price match policy. At Distant Holidays we pride ourselves on our
personal service which is why we would really like to ensure that we have explored
every possible avenue to offer you the holiday and price which meets your needs.
If you have a complaint on any of the services provided by us within the terms of
the contract, initially inform your local guide or representative, who will do all
possible to resolve the problem. Should the complaint be of a serious nature please
contact our Office (address will be on service voucher). Any expenses incurred on
telephone / facsimile or telex from will be refunded against production of the proper
receipt of such charges.